Refund Policy

This Refund Policy explains when and how refunds apply to services and products provided by Rustral Technology LLC ("Rustral", "we", "us"). It should be read together with our Terms & Conditions and the specific written proposal, statement of work, or license agreement ("Order") for your engagement, which controls where it differs from this policy.

1. Nature of what we sell

Rustral provides bespoke engineering and consulting services and licenses to digital software products. Because this work is custom, time-based, or delivered digitally, it generally cannot be "returned" once performed or delivered. The terms below explain how we handle refunds fairly in each case.

2. Custom engineering & consulting

• Deposits reserve our time and cover initial scoping and setup. Deposits are non-refundable once work has begun.
• Milestone / completed work: fees for work already performed or milestones already delivered and accepted are non-refundable.
• Undelivered work: if you cancel a project before certain work is performed, any prepaid amounts for that not-yet-started work will be refunded, less costs already incurred and a reasonable allowance for time committed.
• Our non-delivery: if we fail to deliver agreed work and cannot remedy it within a reasonable cure period, you are entitled to a pro-rata refund for the undelivered portion.

3. Monthly retainers

Retainers are billed in advance for a service period (e.g., monthly). The current period is non-refundable once the period has started, but you may cancel future periods per our Cancellation Policy. Unused capacity within a paid period does not roll over unless your Order states otherwise.

4. Software product & source-code licenses

• Licenses to Products and source code are digital goods delivered electronically. Once access or source has been delivered, license fees are non-refundable, because the material cannot be returned and may have been copied.
• Material defect remedy: if a Product materially fails to function as described in its Order, notify us within seven (7) days of delivery. We will work to fix the defect; if we cannot reasonably do so, we may, at our discretion, offer a partial or full refund for that Product.
• Refunds are not available for change of mind, lack of required skills/infrastructure to operate the software, or results that depend on your strategy, capital, or market conditions.

5. No guarantee of financial results

Our fees buy engineering and software, not profit. We do not refund based on trading, investment, or business outcomes. Any digital-asset, trading, arbitrage, or MEV software is a tool whose results depend entirely on your own use, strategy, and market conditions, which carry risk of substantial loss.

6. How to request a refund

Email [email protected] with your name, the engagement or invoice reference, and the reason for your request. We aim to acknowledge requests within 3 business days and to resolve eligible refunds within 14 business days, returning funds to the original payment method where possible.

7. Chargebacks

If you believe a charge is incorrect, please contact us first — we will work with you in good faith. Initiating a chargeback without contacting us may be treated as a breach of our Terms.

8. Contact

Rustral Technology LLC
30 N Gould St, Ste R, Sheridan, WY 82801, USA
Email: [email protected]
WhatsApp: +971 50 391 6267